You may send general questions, suggestions, complaints, reports, or other types of messages by emailing us at [email protected].

The same rule applies throughout our system. After registering in the system and opening your new account using the FainEra links, you must complete the UID verification.

Once you pass the UID verification, you will be able to use the Tools section.

Currently, there are four different exchanges that are our partners in the system. While the processes may vary for each exchange, you can follow the steps below.

Bybit:
Bybit's "Identity Transfer" feature allows you to transfer your verified identification information to a different account. This way, you can open a new account with the FainEra referral code without deleting your existing Bybit account. Then, by transferring your old account's information to this new account, you can receive your commission refunds through your new Bybit account. For more information on how the "Identity Transfer" process works and important considerations to keep in mind before completing this transaction, please refer to link below.
How to Transfer Your Identity to Another Account?

Bingx
You don't need to do kyc to trade on BingX. You can register with a different email or phone number and get your commissions back. In order not to have a different result, you can definitely ask the live support of the relevant stock exchange.

Bitget, Mexc:
If you have an unverified exchange account on any of these three exchanges, you can close your account and open a new one using the FainEra links. Unfortunately, you cannot transfer accounts that have completed identity verification. Instead, you can open a new exchange account using the FainEra referral code and verify it through a relative, or you can register with one of the exchanges that are partners with FainEra using the referral code and conduct your transactions from there.

Bybit's "Identity Transfer" feature allows you to transfer your verified identification information to a different account. This way, you can open a new account with the FainEra referral code without deleting your existing Bybit account. Then, by transferring your old account's information to this new account, you can receive your commission refunds through your new Bybit account.

For more information on how the "Identity Transfer" process works and important considerations to keep in mind before completing this transaction, please refer to the link below.

How to Transfer Your Identity to Another Account?

If you made transactions after registering with the exchange using the FainEra link but before notifying FainEra of your exchange UID, we recommend that you contact us via email.

You have a period of 6 months after registration to inform us. If you notify us within this timeframe, your earnings will be transferred to your FainEra account without being lost.